RETURNS & EXCHANGES
ALL SALES ARE FINAL
This Returns & Exchanges Policy applies to all purchases made through the website ShopConceptApparel.com, the Concept mobile application, and any other website or application that directs you to this Returns & Exchanges Policy (collectively, the "Site"). Please contact your local store for any store-specific return policy information.
Online purchases made through the Site are valid for in-store exchange, or web credit within 14 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
For questions regarding orders paid with ZIP Pay please click here.
All items must be returned in re-sellable condition…unworn and original price tags attached.
Concept is not liable for any return packages that may become lost or stolen in-transit. Please keep proof of postage and/or return tracking number when shipping back your item(s).
RETURNS BY MAIL
Your package includes an order invoice, and a Return Form with instructions if you need to return something. We DO NOT provide free return shipping.
- On your Return Form, write down the items you wish to return and list the return reason code(s).
- E-mail the Return Form to firstname.lastname@example.org for a return label. The cost of the return label will be taken out of your refund when we process your refund. We DO NOT provide free return shipping. You may return your package using any shipping label you provide but you still must e-mail us your Return Form to notify us the package is coming.
- Securely pack your merchandise and Return Form in a box or poly bag of your choice (you may also use the original package if possible).
- Place the return label on the outside of your package. Please note that you are responsible for the return shipping cost. Any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- Mail your online return to:
RETURNS TO A STORE
You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Concept location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal, Apple Pay, and Google Pay. At this time, all store returns of online purchases using PayPal, Apple Pay, Google Pay are valid for store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
EXCHANGES BY MAIL / AT THE STORE
Currently we are not able to process exchanges by mail. Instead you may do a return by mail in accordance with our return policy and re-purchase the item(s) in your desired size.
If you live near a Concept store location, you may call that store and see if they have the correct size/color that you need. Bring your Order Invoice as well as the item(s) you are wanting to exchange and they can do an in-store exchange for you as long as the item(s) still meet our return policy guidelines.
DAMAGE / DEFECTIVE or WRONG ITEMS
Should you receive damaged, defective, or the wrong item(s), please email us your Return Form to email@example.com to receive a shipping label to ship back the item. For a refund items must be shipped back to us within 14 days from the original ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if you attach a receipt for the shipping charge you incurred. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item.
IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Concept store location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal, Apple Pay, and Google Pay. At this time, all store returns of online purchases using PayPal, Apple Pay, and Google Pay are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.
FOR FURTHER QUESTIONS OR ASSISTANCE:
PHONE: (509) 579-0026