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RETURN POLICY

RETURNS & EXCHANGES

This Returns and Exchanges Policy applies to all purchases made through the website ShopConceptApparel.com, the Concept mobile application, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site"). Please contact your local store for any store-specific return policy information.

Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards are all FINAL SALE items and cannot be returned or exchanged, unless required by law.

RETURNS BY MAIL

Your package includes an order invoice, return form, and a pre-printed merchandise return label.

  1. On your return form, check off the items you wish to return and list the return reason code(s).
  2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  4. Mail your online returns using the pre-printed label included with your package, or to the following address:
Concept
Attention: Online Returns
1321 N. Columbia Center Blvd #489
Kennewick, WA 99336
  1. Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

RETURNS TO A STORE

You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Concept location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal & Apple Pay. At this time, all store returns of online purchases using PayPal & Apple Pay are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

DAMAGE / DEFECTIVE or WRONG ITEMS

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Concept store location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

FOR FURTHER QUESTIONS OR ASSISTANCE:

EMAIL: WEB@SHOPCONCEPTAPPAREL.COM 

PHONE: (509) 723-0633